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Refund Policy 

We want you to love your shoes as much as we love to make them. Should there be any dissatisfactions/ damage/ defects with your purchase, let us know and we will assist you accordingly. Before wearing your shoes outside, try them on for fit and size on a carpeted surface. 

All requests for exchange and return must be raised within 15 days from purchasing date. Goods are to be returned in its original brand-new condition, unused, with its original tags.

Cash voucher is the only form of refund available for any return or exchange request done. The cash voucher is valid for 3 months from the date of issue and can be used upon checkout at www.andeo.my.

All original shipping and/or handling charges are non-refundable.

All returned product(s) must be in its original brand-new condition and original packaging and tickets. For any returned product(s) deemed not in its original condition, we reserve the rights to return the product(s) at the customer's cost. Our decision shall be final.

All sales items are non-exchangeable and non-refundable.

Free shipping promotions are for normal price items only. Promotions and on SALES items are not entitle for any free shipping services.

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